Hawaiian Airlines HAV Terminal – José Martí International Airport


Hawaiian Airlines offers a gateway to the José Martí International Airport. For passengers flying with Hawaiian Airlines, understanding terminal logistics is crucial for a smooth and enjoyable travel experience. On this page, We provide detailed information on the Hawaiian Airlines HAV terminal, covering everything from check-in procedures to amenities and transportation options.
Hawaiian Airlines HAV Terminal - José Martí International Airport

What is the Hawaiian Airlines HAV Terminal Address?

The Hawaiian Airlines terminal at José Martí International Airport (HAV) is located at Terminal B. The address for this terminal is:

Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba

Passengers flying with Hawaiian Airlines should head to Terminal B for both departures and arrivals.

How to Contact Hawaiian Airlines Terminal HAV?

To contact Hawaiian Airlines at José Martí International Airport (HAV), you can use the following methods:
Airport Name José Martí International Airport
José Martí International Airport Address Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba
José Martí International Airport Phone Number +1-877-445-3112 / 53 7 2664644
Hawaiian Airlines Contact Number 1-800-367-5320
Airport Code HAV
Hawaiian Airlines Ticket Counter Hours: Monday to Friday: 07:00 to 24:00
Type International
Hawaiian Airlines HAV Arrivals Terminal Terminal B
Hawaiian Airlines HAV Departures Terminal Terminal B
Hawaiian Airlines Official Website https://www.hawaiianairlines.com/
Official YouTube https://www.youtube.com/user/HawaiianAirlines
Official Twitter https://twitter.com/HawaiianAir
Official Facebook https://www.facebook.com/HawaiianAirlines
Official Instagram https://www.instagram.com/hawaiianairlines/

Hawaiian Airlines Terminal HAV Departures

Hawaiian Airlines operates its departures from the José Martí International Airport (HAV). This terminal is equipped with modern facilities and services to ensure a smooth and comfortable departure experience for all passengers.
Online Check-In Available 24 hours prior to departure. Allows you to select seats, add baggage, and print boarding passes. Visit the Hawaiian Airlines website to check in online.
Self-Service Kiosks Located in the terminal near the Hawaiian Airlines check-in counters. Provide quick check-in, boarding pass printing, and baggage tagging.
Check-In Counters Available 24 hours prior to departure. Allows you to select seats, add baggage, and print boarding passes. Visit the Hawaiian Airlines website to check in online.
Security Screening After check-in, proceed to the security checkpoint in the Tom Bradley International Terminal. Ensure you have your boarding pass and valid identification ready. Follow TSA guidelines for liquids, electronics, and carry-on baggage to expedite the process.
By following these guidelines, you can ensure a smooth and hassle-free departure with Hawaiian Airlines from HAV.

Hawaiian Airlines Terminal HAV Arrivals

Hawaiian Airlines arrives at the José Martí International Airport (HAV). This terminal is equipped to handle international and domestic arrivals efficiently, offering passengers a seamless experience upon landing.
Disembarkation Upon landing, passengers will disembark from the aircraft and follow signs to the immigration and customs area if arriving from an international destination.
Immigration and Customs (International Arrivals) Passengers arriving on international flights must go through immigration. Ensure you have your passport and any necessary visas ready. After immigration, collect your checked baggage from the baggage claim area. Proceed to customs for inspection. Declare any items as required by U.S. Customs regulations.
Baggage Claim For both international and domestic arrivals, baggage claim areas are clearly marked and located near the arrival gates. Check the flight information display screens for the carousel number assigned to your flight.
Connecting Flights If you have a connecting flight, follow the signs for baggage re-check and transfer. Hawaiian Airlines staff are available to assist with re-checking your luggage and directing you to your next gate.
By familiarizing yourself with these arrival procedures, you can ensure a smooth and stress-free arrival experience with Hawaiian Airlines at HAV.

Queries Handled by Hawaiian Airlines HAV Terminal

Hawaiian Airlines’ operations at José Martí International Airport (HAV) cover a wide range of passenger needs and services. Here are some common queries that can be addressed at the Hawaiian Airlines Terminal:
Hawaiian Airlines HAV Terminal - José Martí International Airport
Flight Information Status Updates: Current flight status including delays, cancellations, and gate changes. Departure and Arrival Times: Scheduled times for departures and arrivals. Gate Information: Specific gate numbers for boarding and disembarkation.
Check-In and Boarding Check-In Procedures: Details on online check-in, self-service kiosks, and check-in counters. Boarding Process: Information on boarding times, procedures, and gate locations. Baggage Drop-Off: Locations and procedures for checking in baggage.
Baggage Services Baggage Claim: Assistance with locating and retrieving checked luggage. Lost and Found: Reporting and recovering lost items. Baggage Policies: Information on baggage allowances, fees, and restrictions.
Ticketing and Reservations Ticket Purchases: Buying new tickets or making changes to existing reservations. Fare Information: Details on fare classes, upgrades, and pricing. Special Requests: Handling requests for special services like wheelchair assistance or dietary accommodations.
Customer Service Assistance for Passengers with Disabilities: Arranging services and facilities for passengers requiring special assistance. Family and Child Services: Information on family-friendly facilities and services, such as family restrooms and child-friendly amenities. Complaints and Feedback: Providing feedback or lodging complaints about services and experiences.
Immigration and Customs (International Flights) Immigration Process: Guidance on the immigration process for international arrivals. Customs Declarations: Information on customs regulations and how to declare items.
Frequent Flyer Program Lounge Locations: Information on available lounges and access requirements. Amenities: Details on lounge amenities such as food, beverages, Wi-Fi, and reHAVation areas.
Frequent Flyer Program HawaiianMiles: Assistance with enrolling in or managing your HawaiianMiles frequent flyer account. Miles Redemption: Information on how to earn and redeem miles for flights and upgrades. Contact Information For assistance with any of these queries, passengers can contact Hawaiian Airlines customer service or visit the help desks at the terminal.
Hawaiian Airlines staff at HAV are dedicated to providing comprehensive support and ensuring a pleasant travel experience for all passengers.

Facilities and Services Available at Hawaiian Airlines HAV Terminal

Hawaiian Airlines operates out of the Tom Bradley International Terminal (Terminal B) at José Martí International Airport (HAV). This modern terminal is equipped with a wide range of facilities and services to ensure a comfortable and convenient experience for passengers.
Dining Options Restaurants and Cafes: A variety of dining options ranging from fast food to sit-down restaurants, offering international and local cuisine. Bars and Coffee Shops: Places to enjoy a drink or coffee while waiting for your flight.
Shopping and Retail Duty-Free Shops: Wide selection of duty-free products including cosmetics, electronics, and luxury goods. Retail Stores: Shops offering travel essentials, books, magazines, gifts, and souvenirs.
Passenger Services Information Desks: Staffed information counters providing assistance with flight information, directions, and general inquiries. Customer Service: Hawaiian Airlines staff available to assist with booking changes, special requests, and other travel-related needs.
Accessibility Services Wheelchair Assistance: Available upon request for passengers with reduced mobility. Accessible Restrooms: Restrooms equipped for passengers with disabilities. Hearing and Vision Assistance: Services and devices to assist passengers with hearing or vision impairments.
Family-Friendly Facilities Family Restrooms: Spacious restrooms equipped with changing tables and other amenities for families. Children’s Play Areas: Designated play areas to keep children entertained while waiting for flights.
Wi-Fi and Connectivity Free Wi-Fi: Complimentary Wi-Fi access throughout the terminal. Charging Stations: Numerous charging points and power outlets for electronic devices.
Business Services Workstations: Designated areas with desks and power outlets for working. Conference Rooms: Facilities for business meetings and conferences.
Health and Wellness Services Medical Assistance: First aid and emergency medical services available in the terminal. Pharmacies: On-site pharmacies offering travel medications and health products.

Why Must You Choose Hawaiian Airlines HAV Terminal?

Choosing Hawaiian Airlines and its terminal at José Martí International Airport (HAV) offers numerous advantages for travellers. Here are compelling reasons to consider:
Modern and Efficient Terminal José Martí International Airport (Terminal B): This terminal is one of the most modern and well-equipped at HAV, offering a seamless travel experience with state-of-the-art facilities. Efficiency and Comfort: The terminal is designed for efficient passenger flow, minimizing wait times and ensuring a comfortable journey from check-in to boarding.
Exceptional Customer Service Friendly and Helpful Staff: Hawaiian Airlines is known for its warm and hospitable service, ensuring all your travel needs are met with a smile. Customer Support: On-site assistance for ticketing, reservations, special requests, and any travel-related inquiries.
Comfortable and Spacious Environment Quiet Zones: Designated areas for reHAVation and unwinding before your flight. Family-Friendly Facilities: Amenities such as family restrooms and children’s play areas make traveling with kids more manageable.
Superior Flight Experience Hawaiian Airlines Quality: Known for its top-notch in-flight service, comfortable seating, and excellent onboard amenities. Wide Network: Hawaiian Airlines offers extensive routes to and from Hawaii, making it a convenient choice for those traveling to the islands.

Tips for First-Time Flyers with Hawaiian Airlines

Traveling with Hawaiian Airlines for the first time can be an exciting and enjoyable experience. Here are some useful tips to help you navigate the process smoothly and make the most of your journey.
Booking Your Flight Book Early: Book your tickets well in advance to get the best prices and seat options. Check Promotions: Look for special deals and promotions on the Hawaiian Airlines website to save on your fare.
Before You Travel Check Travel Requirements: Ensure you have all necessary travel documents, such as a valid passport, visas (if applicable), and any required health certifications. Pack Smart: Review the airline’s baggage policies to avoid excess baggage fees. Pack essentials like medications, important documents, and a change of clothes in your carry-on. Download the Hawaiian Airlines App: Use the app to manage your booking, check flight status, and receive real-time updates.
At the Airport Arrive Early: Arrive at least 3 hours before your flight for international travel and 2 hours for domestic flights to allow ample time for check-in and security. Know Your Terminal: Hawaiian Airlines operates from the Tom Bradley International Terminal (Terminal B) at HAV. Follow signs to the Hawaiian Airlines check-in counters. Use Self-Service Kiosks: Expedite the check-in process by using self-service kiosks available at the terminal.
During the Flight Comfort and Entertainment: Hawaiian Airlines offers in-flight entertainment, so bring headphones. Dress comfortably and consider bringing a travel pillow and blanket. Stay Hydrated: Drink plenty of water and avoid excessive caffeine and alcohol. Hawaiian Airlines provides complimentary beverages and snacks. Follow Crew Instructions: Pay attention to safety briefings and follow instructions from the flight attendants for a safe and pleasant flight.

Parking and Transportation at HAV Airport

José Martí International Airport (HAV) offers a variety of parking and transportation options to accommodate the needs of all travellers. Here’s an overview to help you plan your trip effectively.
Shuttle Services HAV FlyAway Bus: Provides non-stop bus service to and from various locations in Los Angeles, including Union Station, Van Nuys, Westwood, and Hollywood. Rates: Affordable fares with frequent departures.
Metro Rail Connection: Use the Green Line (Aviation/HAV Station) or the new K Line (Crenshaw/HAV Transit Project) for connections to the airport. Shuttle: Free shuttle buses (G and C shuttles) connect the Metro stations to the terminals.
Ride-Sharing Services Providers: Uber, Lyft, and other ride-share services operate at HAV. Pick-Up Locations: Designated ride-share pick-up areas located at the HAV-it lot near Terminal 1. Free shuttles transport passengers from the terminals to HAV-it.
Taxis and Limousines Taxis: Available at the designated taxi ranks outside each terminal. Limousine Services: Pre-arranged limousines can be coordinated through your service provider, with pick-up at designated locations.
Car Rentals Rental Car Companies: Major car rental companies operate at HAV. Rental Car Facility: Located off-site, with dedicated shuttle buses transporting passengers to and from the terminals.

Nearby Hotels and Accommodation at HAV Airport Terminal

José Martí International Airport (HAV) offers a range of accommodation options for travellers seeking convenience and comfort near the airport terminals. Whether you need a place to rest during a layover or prefer staying close to catch an early morning flight, there are several hotels to choose from within close proximity to the airport.
On-Airport Hotels Location: Located just steps away from the airport terminals, offering direct access to HAV via a pedestrian bridge. Features: Modern rooms and suites with soundproof windows, on-site dining options, fitness center, and meeting facilities. Contact: For reservations and inquiries, visit the Hyatt Regency HAV website.
Off-Airport Hotels Location: Situated less than a mile from HAV, offering complimentary shuttle service to and from the airport terminals. Features: Spacious rooms and suites, outdoor pool, fitness center, multiple dining options, and meeting/event spaces. Contact: For bookings and more information, visit the Hilton HAV website.
Special Assistance and Accessibility José Martí International Airport (HAV) is committed to providing a welcoming and accessible environment for all travellers, including those with disabilities or special needs. Here’s an overview of the special assistance and accessibility services available at HAV:
Accessible Parking Designated Parking Spaces: All parking structures at HAV offer designated accessible parking spaces located close to elevators and terminal entrances. EV Charging Stations: Accessible EV charging stations are available in parking structures for travelers with electric vehicles.
Terminal Accessibility Wheelchair Assistance: HAV provides wheelchair assistance upon request. Wheelchairs are available at designated locations inside the terminals and can be requested from airline staff or airport volunteers. Accessible Restrooms: Accessible restrooms equipped with grab bars and other amenities are available throughout the terminals. Visual and Hearing Assistance: Visual paging boards and TTY/TDD phones are provided for travelers with hearing impairments. Signage throughout the airport is also designed to be clear and easy to read.
Aircraft Boarding Priority Boarding: Airlines offer priority boarding for travelers with disabilities or special needs, allowing them to board the aircraft first for more comfortable and convenient seating arrangements. Assistance Animals: Service animals are permitted to accompany travelers with disabilities in the airport terminals and aboard aircraft. Advance notice to the airline may be required for documentation purposes.

Lounges and Waiting Areas at José Martí International Airport (HAV)

José Martí International Airport (HAV) offers a variety of lounges and waiting areas for passengers to reHAV, unwind, and wait comfortably before their flights. Here’s a guide to the lounges and waiting areas available at HAV:
Airline Lounges Hawaiian Airlines Premier Club Lounge: Located in the Tom Bradley International Terminal (TBIT), the Hawaiian Airlines Premier Club Lounge offers a serene atmosphere with comfortable seating, complimentary refreshments, Wi-Fi, and business facilities for eligible passengers. Other Airline Lounges: Various airlines operating at HAV, including Delta Air Lines, United Airlines, American Airlines, and international carriers, offer premium lounges with similar amenities for eligible passengers.
Public Waiting Areas Terminal Seating: Each terminal at HAV is equipped with ample seating areas located near gates and concourses, providing comfortable seating for passengers awaiting their flights. Quiet Zones: Designated quiet areas are available in some terminals for passengers seeking a peaceful environment away from the hustle and bustle of the airport.
Hotel Lounges Hotel Lounges: Some hotels near HAV offer lounge facilities for their guests, providing a comfortable space to reHAV and wait before or after their flights. Guests can inquire about lounge access and amenities at their respective hotels.

FAQs on José Martí International Airport (HAV)

Certainly! Here are the answers to the provided FAQs regarding Hawaiian Airlines at José Martí International Airport (HAV):
Where does Hawaiian Airlines operate from at HAV Airport?
Hawaiian Airlines operates from the José Martí International Airport (Terminal B) at HAV Airport.
How can I check in for my Hawaiian Airlines flight at HAV?
You can check-in for your Hawaiian Airlines flight at HAV either online through the airline’s website or mobile app, or at the check-in counters located at the José Martí International Airport Terminal.
Where is the check-in counter for Hawaiian Airlines at HAV?
The check-in counters for Hawaiian Airlines are located at the José Martí International Airport (Terminal B).
How early should I arrive at HAV for my Hawaiian Airlines flight?
It is recommended to arrive at least 3 hours before your scheduled departure time for international flights and 2 hours for domestic flights when flying with Hawaiian Airlines from HAV.
Does Hawaiian Airlines offer curbside check-in at HAV?
Yes, Hawaiian Airlines offers curbside check-in services at HAV for passengers who prefer this option.
Where is the baggage claim area for Hawaiian Airlines at HAV?
The baggage claim area for Hawaiian Airlines is located within the José Martí International Airport (Terminal B).
Does Hawaiian Airlines offer in-flight entertainment at HAV?
Yes, Hawaiian Airlines offers in-flight entertainment on its flights departing from HAV, including movies, TV shows, music, and more.
How can I find out about flight delays or cancellations for Hawaiian Airlines at HAV?
You can stay updated on flight delays or cancellations for Hawaiian Airlines flights at HAV by checking the airline’s website, mobile app, or contacting their customer service.
Can I bring my own food onboard a Hawaiian Airlines flight at HAV?
Yes, you can bring your own food onboard a Hawaiian Airlines flight departing from HAV. However, certain restrictions may apply to liquids and other items.
Does Hawaiian Airlines offer Wi-Fi on its flights at HAV?
Yes, Hawaiian Airlines offers Wi-Fi on select flights departing from HAV for passengers who wish to stay connected during their journey.

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